TERMS & CONDITIONS

TERMS & CONDITIONS

House Rules

  1. Full payment of the reservation must be made prior to checking-in.
  2. Listening to music in rooms or areas close to them is prohibited.
  3. No smoking in closed areas or near the rooms.
  4. Only pets are allowed under reservation and in some rooms.
  5. We are not responsible for damage or loss of personal belongings.
  6. Damage will be charged (wine stains, burns, cuts, among others) that the guest may cause during their stay.
  7. We reserve the right of admission and permanence.
  8. We are not responsible for personal injuries caused inside or outside our facilities' installation, during the stay or transit in our facilities.
  9. Furthermore, we are not responsible for any situation caused in tours or walks outside our facilities.

Cancellation Policy

Please read our cancellation policy carefully, as it is not common for us to make an exception for it. In order to avoid any misunderstandings, we would appreciate your paying attention to the following:


  • No refund is made.
  • Date changes will be made at least 8 days in advance.
  • If the guest cancels less than 8 days in advance, the advance payment will not be refundable.
  • If the guest arrives and decides to leave early, the paid nights will not be refundable.
  • In case the guest simply does not show up (and does not cancel in advance), the total price of the reservation will be charged and this will be non-refundable.


For reasons of the COVID-19 pandemic, if the guest cancels with less than 8 days, the beds will be opened for sale, and in case the beds are sold, the guest can use their advance payment for a future reservation within the next 12 months. You must attach a positive test.

SMS Terms & Conditions

  • Product Description
    By providing your mobile phone number, you consent to receive SMS messages from Seastays related to your reservations & important updates.
  • Message Frequency
    Message frequency may vary.
  • Message and Data Rates
    Standard message and data rates may apply depending on your carrier.
  • Opting Out
    You may opt out of receiving SMS messages at any time by replying with "STOP" to any SMS message you receive from us. After opting out, you will receive a confirmation message, and we will cease sending SMS messages to your number.
  • Help and Support
    If you need assistance or have questions about our SMS service, reply with "HELP" to any SMS message you receive, or contact our customer support team at reservations@seastays.com.
  • Privacy Policy
    Your phone number will be handled in accordance with our Privacy Policy. We do not share SMS opt-in consent with any third parties for solicitation purposes.


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